Account and Data Deletion

Last updated: July 20, 2025

At KOBA (www.koba.co.tz), we respect your privacy and provide you with control over your data. If you wish to delete your KOBA account and all associated personal data, please follow the instructions below.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

Important Considerations Before Deleting:

  • Irreversible Action: Deleting your account is a permanent action. All your personal data, saved information, and activity history within the KOBA app will be irreversibly removed.

  • No Recovery: Once deleted, your account and data cannot be recovered.

  • Service Access: You will no longer be able to access KOBA services or your account.

 

How to Request Account and Data Deletion:

To initiate the deletion of your KOBA account and all associated data, please send an email to our support team with the following details:

  • 1. Email Address: Send your request to: support@koba.co.tz

  • 2. Subject Line: Please use the subject line: "KOBA Account Deletion Request"

  • 3. Email Body: In the body of your email, please include:

    • The email address or phone number associated with your KOBA account.
    • Your username (if applicable).
    • A clear statement requesting the deletion of your account and all associated data
    • A confirmation that you understand the irreversible nature of this action

What Happens After Your Request:

Confirmation: Upon receiving your request, we will send you a confirmation email to verify your identity and ensure the request is legitimate.

Processing Time: Your account and associated data will be permanently deleted from our active systems within [30 days] of confirming your request.

Data Retention: Please note that certain data may be retained for a limited period as required by law for legal compliance, regulatory obligations, or security purposes (e.g., transaction records for financial auditing). This retained data will be anonymized or securely stored and not used for any other purpose.

Thank you for being a KOBA user.